The following Shipping and Return Policies may be subject to change without notice. It is recommended that users/customers check these policies regularly for any alterations that may affect their order or use of this site.
(Please also read the Conditions of Use policy).
We will dispatch your order after we have received confirmation of your cleared payment.
We will send you a confirmation email after we have confirmed your payment. Expected dispatch date is normally next business day after confirmation of your payment, however, please allow up to 3 business days in the event of any unforeseen events/difficulties.)
We use Australia Post for shipping within Australia and expected transit time may be between 1-14 business days. However, Manga Arts neither makes any warranty for, nor exercises any control over postal/courier deliveries (or any other form of delivery) and will not be responsible for delivery time, including any delays incurred by/within the postal/courier/delivery system.
“Signature on delivery”.
Signature on delivery can be purchased at Check out.
Signature on delivery comes with a tracking number which can be tracked, online, during transport. Because the delivery person will be required to obtain a signature from the receiver, your parcel will not be left at an unattended address on the first delivery, instead, you will receive a notification card to advise of the attempted delivery.
Once you receive the notification card, you can go to the nearest post office and collect your order (proof of identity may be required).
Please Note: the above procedures are those established by Australia Post delivery services and, thus, are subject to any variations or determinations, regarding delivery, those parties may undertake. Manga Arts is in no way responsible for, nor liable for, any issue/s arising as a result (either directly, indirectly or inferred) of said variations or determinations.
Express delivery can be purchased at Check out .
Express delivery comes with a tracking number which can be tracked, online, during transport.
Express Delivery DOES NOT include Signature on Delivery.
If you would like to add “Signature on delivery” to Express delivery, please select Express delivery with Signature on delivery at Check out.
All our shipping comes with $100 transit insurance, however if you would like to purchase extra cover this can be purchased at “Delivery Options” under the categories.
“Authority to Leave”
Unless you purchased ‘”Signature on delivery”, all orders will be sent as “AUTHORITY TO LEAVE. .
We welcome international buyers!
However,due to high postal shipping costs from Australia, we normally ship international orders from Japan.
Our Japanese warehouse’s expected dispatch date is normally within 3 business days after confirmation of your payment, however, please allow up to 7 business days in the event of any unforeseen events/difficulties.
ITEMS OUT OF STOCK
Every effort is made to ensure that actual stock quantities are maintained and that this is accurately reflected in our website.
However, if your ordered products are out of stock at the time of order placement (even if the site states “in stock”) we will inform you via email and advise you of the expected arrival time. We will discuss this matter further with you to reach an agreeable resolution, if required.
Manga Arts will exchange a delivered product with a new one if the delivered product is found to be damaged, faulty or not the one you ordered, subject to the following conditions:
The packaging has not been opened (except in the case of goods found to be faulty)
The product has not been damaged by the customer (subject to point  below)
The customer has not used the product
The customer makes contact with Manga Arts immediately she/he becomes aware of the problem.
*Please note the following:
 Where goods have been damaged in transit (by postal/courier/delivery services, for example), please contact us. You are covered up to $100, so we will lodge the claim on your behalf. If your purchase exceeded more than $100, unless you purchased extra cover, the excess of the purchase cost is not covered by postal/courier delivery services.
 If the product/s arrive in a damaged state, please retain the packaging.