FAQs

Frequently Asked Questions

Currency

All prices are quoted in Australian dollars and are GST  (Goods and Service Tax) inclusive.

Delivery time

Normally, orders are dispatched the next business day.  However, please allow up to 3 business days for dispatch in case of any delay.

We are not responsible for delays arising from, or directly due to, the postal system or nominated courier/delivery services.

Postage and handling fees

Our postage is starting from $1.60 and maximum postage will be $8.35 for standard delivery.
If you are ordering only small items which can fit in an envelope (less than 2cm thickness), the postage is a flat rate of $1.60 regardless of quantity ordered.
If you are ordering larger or bulky items such as paper packs, bottles of ink, screentones etc... the postage will be a flat rate of $8.35 within Australia.
However, if you are ordering $120 or over in one transaction, you will receive FREE POSTAGE.

Delivery insurance

Our flat postage fee does not include Tracking, Signature on delivery or Insurance.

If you would like your order to be covered against loss or damage, please purchase transit insurance at Delivery Options from the left column under the categories.

Express delivery

Express delivery is available for an additional $6.00 on top of your postage.  If you would like to use Express delivery, please purchase "Express delivery" from the left column under categories.
If you would like to purchase signature on delivery for your Express delivery, an additional $8.95 on top of your postage will apply.

International buyers:

We welcome international buyers!
However, we DO NOT sell any Copic brand products internationally EXCEPT to New Zealand. (Orders from New Zealand are not subject to restrictions)
Any other brands you find in our site can be shipped outside Australia.

Postage shown in the check out applies ONLY within Austlalia.
All orders originating from outside Australia will be calculated individually (Addition of overseas postage and Deduction of Australian Goods and Services Tax).


For orders from locations outside Australia, we take payment via PayPal only.

Please place order and checkout using Cheque/Money order option (although, you need to make payment by PayPal later).
Upon receipt of your order, we will send you an email with an invoice for the correct amount and a PayPal Payment form.

*Please note: You are not under any obligation to purchase your order at this point (if, for example, postage is more expensive than you expected). You can cancel your order any time prior to making actual payment.

Back
Your IP Address is: 54.92.175.204
Drawing pen